Support

Email

[email protected] is the single inbox for everything — bug reports, feature requests, billing questions, anything else. Replies typically within one business day (UTC).

What to include in a bug report

The more context the better. Useful things:

• macOS version (About This Mac)
• IncidentScribe version (About IncidentScribe in the app menu)
• What you were doing when the issue happened
• What you expected vs. what happened
• Whether the issue reproduces or was a one-off

Do not paste real incident data into a bug report. If a reproduction needs incident-shaped input, generate a synthetic example with fake actor names and made-up timestamps.

Billing & refunds

Subscriptions are handled by Apple via the Mac App Store. To cancel: System Settings → Apple Account → Subscriptions → IncidentScribe → Cancel Subscription.

Refund requests go through Apple at reportaproblem.apple.com within 90 days of purchase. We can’t process refunds directly.

System requirements

• macOS 26 or later
• Apple Silicon (M1 Pro or later)
• Apple Intelligence enabled (System Settings → Apple Intelligence & Siri)

What we don’t do

• Remote screen-sharing or remote debugging sessions.
• Phone or chat support — email only.
• SLAs — this is an indie product.