IncidentScribe

Simple pricing. Mac App Store only.

Two tiers, monthly or yearly. Yearly plans include a 14-day free trial.

Individual

For one SRE writing postmortems on their own laptop.

$190 /year 14-day free trial
$19 /month
  • On-device extraction + drafting
  • Citation chain — every drafted claim linked to its source line
  • Markdown + PDF export
  • Slack export, PagerDuty export, raw-text imports
Open in App Store

Pro

For teams that want to bring their own cloud key and customise templates.

$490 /year 14-day free trial
$49 /month
  • Everything in Individual
  • BYO cloud key — route the drafter through your own Anthropic, OpenAI, or Gemini API key (Keychain-stored, off by default, Compliance lock master switch)
  • Section template customisation — edit the per-section drafter prompts to match your team’s postmortem voice
  • Earliest access to v2 multi-source ingestion
Open in App Store

Pricing FAQ

Why subscription, not one-time?

IncidentScribe runs on Apple Foundation Models, which Apple updates with each macOS major release. The app needs ongoing maintenance to stay correct as the underlying model evolves and as macOS itself changes underneath it. Subscriptions fund that maintenance window.

What happens during the 14-day trial?

Yearly plans get the full app, no feature gates, for 14 days. Apple manages the trial state — cancel in System Settings → Apple ID → Subscriptions before day 14 and you're not charged.

Can I switch tiers?

Yes. App Store handles upgrades and downgrades within the IncidentScribe subscription group. Upgrades take effect immediately with prorated billing; downgrades take effect at the next renewal.

Why no Direct download?

IncidentScribe is Mac App Store only. App Sandbox + the App Store privacy badges reinforce the on-device positioning, and skipping Direct distribution lets us avoid running our own update infrastructure.

Refunds?

Apple processes refund requests through the App Store. Use reportaproblem.apple.com within 90 days.

What about open-source maintainers?

A free tier for OSS maintainers is on the roadmap for Phase 4. We're working out the verification mechanism that holds up under App Store rules — in the meantime, both tiers are paid.