Frequently asked questions
Does any of my incident data leave my Mac?
No. Extraction and drafting run entirely on-device using Apple’s Foundation Models. Your incident artefacts, the extracted timeline, and the drafted postmortem never leave the Mac. The app runs under the App Sandbox with outgoing network access limited to StoreKit receipt validation — there is no code path that ships your incident text anywhere.
Can Apple see my incident data?
No. Apple’s on-device Foundation Models run locally on Apple Silicon. The drafting IncidentScribe does is not routed through Private Cloud Compute and does not call Apple’s servers. Apple receives nothing about your incidents.
What incident formats can I import?
Slack channel exports, PagerDuty incident dumps, raw log files, and freeform pasted text. Multi-thousand-line inputs are fine — IncidentScribe chunks the input on natural boundaries before extraction.
How does the citation chain work?
Every drafted claim cites the timeline events that support it, and every timeline event cites the source slice it was extracted from. Any sentence in the draft is two clicks from the original log line. The links are stored as stable IDs, not paraphrases, so they stay valid months later when a new on-call engineer reads the postmortem. See how citation chains work.
How does IncidentScribe avoid hallucinated events?
Extraction is schema-constrained and every extracted event is validated back to a specific source slice. Events whose actor or timestamp can’t be located in the source are dropped before they reach the timeline. The drafter that writes the prose never sees the raw text — only the validated timeline — so it can’t fabricate from source it never read.
What are the system requirements?
macOS 26 or later, Apple Silicon (M1 Pro or later), and Apple Intelligence enabled in Settings. IncidentScribe is Mac App Store only and is not available for iPhone, iPad, or Intel Macs.
Is there a team or enterprise tier?
No, and that’s deliberate. There’s no shared cloud workspace, no SSO, no admin console. A postmortem tool for regulated operators can’t depend on a shared cloud surface. IncidentScribe is licensed per-operator: Individual and Pro tiers, both on the Mac App Store.
What does the Pro tier add?
Two opt-in features: bring-your-own cloud key (route the drafter through your own Anthropic, OpenAI, or Gemini key, Keychain-stored and off by default behind a compliance lock) and section template customisation. Both are off by default — the on-device pipeline is the product.